**Customers are required to use the GO-Send/Grab Express service.**
- Order your item via our website.
- Do a payment and then do payment confirmation.
- Wait for our staff to verify your payments until you receive the next email that notified you when the order is completed.
- Book your GO-Send/Grab Express driver. Once your driver has arrived, our staff will do driver verification (driver verification includes Driver License/SIM and Vehicle Registration Certificate/STNK verification) before giving your item to the driver.
**We may not give your item to the driver if driver verification is failed, thus you need to cancel and book another driver.**