**Customers are required to use the GO-Send/Grab Express service.**

  1. Order your item via our website.
  2. Do a payment and then do payment confirmation.
  3. Wait for our staff to verify your payments until you receive the next email that notified you when the order is completed.
  4. Book your GO-Send/Grab Express driver. Once your driver has arrived, our staff will do driver verification (driver verification includes Driver License/SIM and Vehicle Registration Certificate/STNK verification) before giving your item to the driver.

**We may not give your item to the driver if driver verification is failed, thus you need to cancel and book another driver.**